Courier from UK to Enterolab - Please Help
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Courier from UK to Enterolab - Please Help
Whilst I've had lots of good advice on here regarding this issue, I am coming up against a brick wall. If there is anyone on the board who has shipped a sample to Enterolab from the UK or Europe, I would be soooooo happy to hear from you. Despite having the exact wording from Enterolab ( Exempt Human specimen) it appears that none of the couriers will accept ANY human specimens for shipping. I'm at a loss. Please let me know of anyone who has been successful in shipping and if so, which courier you used and what you actually said the specimen was. Thanks, Clemmie
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louis
Well im not from Uk but from Germany and I used DHL for my shipping. No issues with the package being human specimens. Just had to talk to the international express hotline on the dhl website and told them it has to be priority and its a biological specisim. Then i asked for a date and time for DHL to pick it up and thats it.
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louis
Clemmie,
Good for FedEx. I suspect the problem with many companies is ignorant employees. I used to ship a lot of collectibles by UPS, and I was very familiar with the rules and regulations, but almost half the time when I would call UPS for a pickup arrangement, I would be told that it wasn't legal to ship such and such items, or I had to have a certain license to do that, or the recipient had to have a license, or some other nonsense. Sometimes they would check with a supervisor, and discover that it was OK after all. But sometimes they were too lazy or incompetent to find out what they needed to know, so I would just give up and call back. Most of the time, on the second try, I would be lucky and the individual would be competent enough to recognize that what I was shipping was OK. Rarely, I would ask to speak with a supervisor, and usually that would resolve the problem. But once or twice, even the supervisor had to look it up to get it right.
I have a high regard for the delivery truck drivers, but I can't say that for many of the people answering the phones at those services.
I'm glad that you finally were able to make arrangements to get it shipped.
Tex
Good for FedEx. I suspect the problem with many companies is ignorant employees. I used to ship a lot of collectibles by UPS, and I was very familiar with the rules and regulations, but almost half the time when I would call UPS for a pickup arrangement, I would be told that it wasn't legal to ship such and such items, or I had to have a certain license to do that, or the recipient had to have a license, or some other nonsense. Sometimes they would check with a supervisor, and discover that it was OK after all. But sometimes they were too lazy or incompetent to find out what they needed to know, so I would just give up and call back. Most of the time, on the second try, I would be lucky and the individual would be competent enough to recognize that what I was shipping was OK. Rarely, I would ask to speak with a supervisor, and usually that would resolve the problem. But once or twice, even the supervisor had to look it up to get it right.
I have a high regard for the delivery truck drivers, but I can't say that for many of the people answering the phones at those services.
I'm glad that you finally were able to make arrangements to get it shipped.
Tex
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