Tech Question
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Tech Question
Help! I just got my new Dell lap top at work yesterday....I brought it home and all was well...I installed my home e-mail account.....etc. I put the puter away and later tried to use it and it wouldn't accept my pass word...I got to Ctrl/Alt/Delete and then typed in my password...no go. So...tried again later and it worked...put it away...tried again later and no go...took it to my neighbors...he didn't know what was wrong either...this morning..tried again...got right in. Tried this afternoon...no go...came home from dinner party...and here I am...got right in...what in the heck is the matter with this darn confuser...I am not making mistakes when I type my pass word....uffda! Any ideas? Thanks in advance....JJ
I'm confused.
Are you just trying to get onto your basic account or onto this board? If you're trying to get onto this board, I'll bet it's a cookie problem. I have it with AOL. I finally went to a different browser.
Love, Jean
Are you just trying to get onto your basic account or onto this board? If you're trying to get onto this board, I'll bet it's a cookie problem. I have it with AOL. I finally went to a different browser.
Love, Jean
Be kind to everyone, because you never know what battles they are fighting.
Hi Jill,
To add to what Jean said, I'm guessing that you're having a problem getting the computer to accept your main password. Dell has a proprietary system that supercedes the normal operating system, and if you have problems connected with that system on one of their computers, you usually have to contact them in order to resolve it.
That's the main reason why I don't buy their computers. They make very good equipment, but their computers are set up so that troubleshooting is much more difficult, since they have features in place that prevent anyone from servicing their computers without knowing the proper codes necessary to access certain features. And, of course, they don't give out those codes, so you have to call them when you have a problem. To their credit, they are usually very good at resolving problems, but of course, it often means that the customer will pay additional fees that might not be necessary, if the proprietary restrictions were not in place.
If the computer is still in warranty, I would call them and get that problem corrected, because one of these days it may lock you out for good. It shouldn't cost you anything to correct a problem with a new computer.
You shouldn't have to enter your password every time you boot the computer, unless you have it set up that way, (or unless the school requires that for sescurity reasons).
I assume you are aware that passwords are case sensitive.
Tex
To add to what Jean said, I'm guessing that you're having a problem getting the computer to accept your main password. Dell has a proprietary system that supercedes the normal operating system, and if you have problems connected with that system on one of their computers, you usually have to contact them in order to resolve it.
That's the main reason why I don't buy their computers. They make very good equipment, but their computers are set up so that troubleshooting is much more difficult, since they have features in place that prevent anyone from servicing their computers without knowing the proper codes necessary to access certain features. And, of course, they don't give out those codes, so you have to call them when you have a problem. To their credit, they are usually very good at resolving problems, but of course, it often means that the customer will pay additional fees that might not be necessary, if the proprietary restrictions were not in place.
If the computer is still in warranty, I would call them and get that problem corrected, because one of these days it may lock you out for good. It shouldn't cost you anything to correct a problem with a new computer.
You shouldn't have to enter your password every time you boot the computer, unless you have it set up that way, (or unless the school requires that for sescurity reasons).
I assume you are aware that passwords are case sensitive.
Tex
It is suspected that some of the hardest material known to science can be found in the skulls of GI specialists who insist that diet has nothing to do with the treatment of microscopic colitis.
Hi..thanks you guys...yes, the problem is with my main password, the one I use to log-in to the computer. This morning it fired right up...go figure...I am not going to turn off this silly machine until I got to bed tonight...haha. I talked with a tech guy at work, and they will expect to see me at 8:30 tomorrow morning...our opening faculty meeting is at 9AM, so I will have time to at least drop it off. Luckily, since the computer belongs to the school, I am not responsible for any repairs. That's why our tech guys make the big $$$ ....just kidding!
Thanks for the help...JJ
Thanks for the help...JJ