The Chat Room

Post by **tex** » Mon Jan 01, 2007 10:17 pm

Hi all,

There seem to be a lot of members having problems with using the "new" chat room. The chat room software has been upgraded, and because of that, a new cookie may have to be set in your browser.

In fact, this procedure may be needed for some browsers, anytime certain files in the board software are upgraded, or anytime you are having problems logging on, or staying logged on, or are having various other problem with using the board.

This procedure cures a lot of problems. First, delete all the cookies in your browser's cookie cache, and then immediately close your browser, before using it for anything else. If you fail to close your browser, after deleting the cookies, the system may continue to use the old cookie that was in the cache, (since it is already in the system), and it will reinstall that old cookie back into your cookie cache, and you will continue to have problems.

Okay, after deleting the cookies, and closing your browser, then you can reopen your browser, or click on the link to the board, (depending on how you have your computer set up), and the system should ask you to enter your login information. (If it auto-fills that information for you, then the cookie cache probably has not been successfully emptied, and you need to start over, and go through the entire procedure again).

After you log in, the system will set a new cookie in your browser, and you should be able to use all the features of the board, including the chat room.

Mars, Liz, and I all used the chat room tonight, but we all use Firefox. Since then, both Mars and I have tried using Internet Express, and we both found that it works just fine for the chat, also. I don't know which version Mars used, but I used version 6.0. Anyway, we know that Firefox and IE will work for the chat.

If you are using one of those browsers, (or any other browser, for that matter), and the chatroom won't load, go through the cookie-clearing procedure, described above, and it should solve your problem. Please don't take any shortcuts, when emptying the cookie cache, or the problem may continue.

If, after doing all this, you still can't get the chat to load, please let Mars or me know, (just respond to this topic), and we will do whatever we can, to try to help you resolve the problem.

Love,
Tex

Liz · Post by **Liz** » Mon Jan 01, 2007 10:27 pm

Hi Wayne

Don't know what to try next but I have done all that you suggested & still can not get into the chat room usin Explorer. No problems with Firefox. I think that it may have something to do with Java as it loads in Firefox but not in Explorer.

Love

Liz

Post by **tex** » Mon Jan 01, 2007 11:39 pm

Hi Liz,

You may be on to something. What version of IE did you try? Version 6.0 worked fine for me, but I don't have the latest version to try.

Love,
Wayne

Liz · Post by **Liz** » Tue Jan 02, 2007 12:23 am

Hello Wayne

I have downloaded explorer 7 & am now installing Java to see if that helps.
Let you know how I get on.

Love

Liz

Liz · Post by **Liz** » Tue Jan 02, 2007 12:29 am

Hello again Wayne

Wooppeeeee, it works. Just, as I said updated to Explorer 7 & installed Java from Sun Microystems. Had no problem at all in getting in. Maybe the others who had problems could try that too. Explorer 7 is pretty big & takes a while to download & install but maybe it is available on a PC magazine CD.

Love

Liz

Post by **tex** » Wed Jan 03, 2007 8:56 pm

Hi Liz,

Great!

I had suggested a Java upgrade to someone earlier, but I don't know if anyone tried it or not. When I don't get any feedback, I don't know if my suggestions are worth trying, or not, so I don't know whether to continue to suggest them.

Thanks for your feedback, and all the other information. You're always a big help with these computer glitches, and I really appreciate your help.

Love,
Tex

P S IE 7 is indeed a big program, and Microsoft sells a CD on their download site, for $9.50 USD.

m · Post by m » Sun Jan 07, 2007 6:34 pm

Tex,
I'm not sure if I'm doing this right or not. When I click on the chat icon at the top of the main page I get a grey box in the center of the page that says chat and at the bottom FAQ chat. I can't click in the box or do anything. I tried eliminating cookies as you suggested and i still don't get anywhere. I'm not particularly adept at this chat room stuff, it's new to me.
melissa

Post by **tex** » Sun Jan 07, 2007 7:35 pm

Hi Melissa,

You have to close all open copies of your browser, after deleting the cookies, or the cookies will not actually be deleted properly. If you did that, and it still won't work, you may need to download and install a new version of Java. You can do that at:

http://www.java.com/en/

If it still won't work, you may need to download an updated version of the browser you are using.

Sorry for the problem. The people who provide the software that operates the chatroom have upgraded it, and the old version is no longer available. The good news is that the new version works better than the old one, once you get it to work on your computer.

Tex